We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aureviasaunas.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aureviasaunas.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our warranty policy covers products purchased directly from AureviaSaunas or an authorized dealer. It does not extend to items that have been modified, altered, or repaired by unauthorized parties. AureviaSaunas is not liable for any incidental or consequential damages resulting from the use or misuse of our products.

We do not accept refunds or exchanges for indoor saunas damaged by weather, as they are not weatherproof and are meant to be used indoors or in covered outdoor areas, protected from the elements.

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